FAQs
What is the quality of Cervia Group products?
At Cervia Group, quality is our benchmark. All our products undergo rigorous testing for functionality and durability to ensure maximum performance and peace of mind. In the unlikely event that a product is faulty, please contact our Customer Care team, and we will endeavor to resolve the issue for you promptly.
Can I return an item for a refund?
Since our products are consumables, orders are non-refundable once placed. However, we are committed to your satisfaction:
- Damaged or Unusable Items: If a product is received in a damaged or unusable condition, we will provide a replacement for the order.
- Replacement Policy: To be eligible for a replacement, customers must inform the company within 24–48 hours of delivery. Please note that damaged items are eligible for replacement only, not a monetary refund.
How can I get in touch with Customer Care?
We are always happy to assist you with any questions. You can reach our customer service department at support@cerviagroup.com.
Can I cancel my order?
No, orders cannot be canceled once they have been placed. For any necessary updates or urgent inquiries, please email us at support@cerviagroup.com.
Are orders delivered on weekends?
Our logistics operations follow standard business days. Orders are not shipped or delivered on weekends or public holidays.
Can I change the shipping address on my order?
Yes, you may update your shipping address and contact details as long as the order has not yet been dispatched. To make a change, please contact our customer service team immediately at support@cerviagroup.com.
How can I track my order?
Transparency is a priority at Cervia Group. Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Your tracking information will be activated immediately for real-time updates.